Terms and Conditions
Introduction
Welcome to our online store. By accessing or using this website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
Products
We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However, we reserve the right to correct any errors, omissions, or inaccuracies without prior notice.
Product images are for illustrative purposes only and actual packaging may differ from that shown on the website.
Pricing
All prices displayed on the website are in South African Rand (ZAR) and are subject to change without notice.
Orders will be processed at the price displayed at the time your order is confirmed.
Payment
Payment must be received in full before any order is dispatched.
We reserve the right to cancel any order where payment cannot be successfully processed.
Shipping and Delivery
We aim to process and dispatch all orders as quickly as possible.
Delivery typically takes 2 to 5 working days from the date your order is confirmed and payment has been received. Delivery times are estimates and may vary depending on your location, courier services, public holidays, or circumstances beyond our reasonable control.
Customers will receive tracking information where available once their order has been dispatched.
Risk in the goods passes to the customer upon delivery.
Returns and Refunds
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order so that we can assist you.
Products must be returned unused and in their original packaging where applicable.
For health, safety, and quality assurance reasons, we do not accept returns or offer refunds on any medicines, veterinary medications, vaccines, dewormers, tick and flea treatments, supplements, or any other medicinal products once they have been supplied, unless required by applicable South African law or where the product is defective or incorrectly supplied.
Product Use
Customers are responsible for ensuring that products are suitable for their animals and are used strictly according to the manufacturer’s instructions.
Where appropriate, veterinary advice should be obtained before administering medicines or healthcare products.
We accept no liability for misuse of products or for products administered contrary to the manufacturer’s instructions.
Availability
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact you to arrange a replacement, backorder, or refund.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of this website or any products purchased through it.
Our total liability shall not exceed the purchase price paid for the relevant product.
Privacy
Customer information is collected solely for the purpose of processing orders, providing customer support, and improving our services.
We do not sell or disclose your personal information to third parties except where necessary to fulfil your order or where required by law.
Intellectual Property
All website content, including text, graphics, logos, images, and product information, is the property of this website or its licensors and may not be copied or reproduced without prior written permission.
Governing Law
These Terms and Conditions shall be governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of the South African courts.
Contact Us
Physical Address
Plot 184, Vastfontein
Pyramid
Pretoria
0120